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Pablo Flores

Pablo Flores
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70+ at-risk accounts saved 21,000+ monthly views

Customer Success by day. Honest tech videos after hours.

Bilingual EN/ES · Remote from Margarita Island, Venezuela, since 2018.

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Customer Success ✱ Retention ✱ Honest tech reviews ✱ Remote work ✱ Margarita Island ✱ Customer Success ✱ Retention ✱ Honest tech reviews ✱ Remote work ✱ Margarita Island ✱ Customer Success ✱ Retention ✱ Honest tech reviews ✱ Remote work ✱ Margarita Island ✱ Customer Success ✱ Retention ✱ Honest tech reviews ✱ Remote work ✱ Margarita Island ✱

Where do you want to start?

Pick a door. Each page goes deeper.

Open to CS roles

Work

Customer Success & Account Management for SaaS.

  • 70+at-risk accounts saved
  • ~20%of cancellation requests saved monthly
  • 8people on the remote team I led
See my work arrow_forward smart_displayMedia kit inside

Creator

Honest tech videos in Spanish.

Thumbnail of Pablo's review of the Lenovo Legion 5 Thumbnail of Pablo's video about the Steam Deck OLED
  • 21,000+ monthly views
  • 261K views on my top video
Creator & media kit arrow_forward waving_handOff the clock

About

The person behind the work.

Pablo flexing at a viewpoint over the lakes of Guatapé Pablo in a restaurant in Bogotá

Tech, video games, good food, travel and my setup.

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What colleagues say

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in LinkedIn recommendation
"He's easy to work with, communicates well, and understands the importance of maintaining good relationships with clients."
Gaspar Mangano
Design Lead, senior to me at Penji
in LinkedIn recommendation
"He does a great job balancing customer satisfaction with the company's goals. He's organized, supportive, and really knows how to guide a team."
Verónica Pérez
Reported to me at Penji
in LinkedIn recommendation
"Pablo's ability to identify new opportunities, understand client needs, and deliver tailored solutions has had a significant impact on our business growth."
Mareth Chávez
Worked with me on the same team at Penji

Let's talk

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Tell me what brings you here and I'll point you to the right place.

work

Hiring for Customer Success?

Remote CS, Account Management or CS Ops roles at SaaS companies.

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Brand collaboration?

Tech, software and productivity brands that want honest Spanish-language content.

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Just want to say hi?

Games, gadgets or the best place to eat. My DMs are open.

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